Excerpted from Training and technology: How hospitals can protect staff from patient violence by Mike Cummings, CPP, Chief Security Adviser of Kontakt.io.
Managing angry patients and visitors is a daily challenge for frontline healthcare staff, and one that can lead to rising costs for health systems and traumatic experiences for team members.
Understanding how to de-escalate tense situations is not only essential for health systems to maintain a safe work environment but also to uphold professional care standards.
Learning and teaching key de-escalation techniques while adopting technology that scales staff safety with rapid responses from security, health systems can reduce the likelihood and severity of violent incidents against frontline staff members.
