Nurses are the backbone of the healthcare sector. As compared to other healthcare workers, nurses spend the most bedside time with patients, hence putting them at risk of staff duress. Although danger is not what one associates with places of healing, nurses walk into the rooms of patients experiencing mental distress or interact with aggressive visitors. According to OSHA, healthcare workers face significantly higher cases of assault and duress compared to staff in other industries. The American Nurses Association indicates that one out of four nurses report being attacked or physically assaulted while on the job. Even though attacks on nurses are not a daily occurrence, when they do occur, they can be sudden and sometimes fatal.
- The Importance and Magnitude Of Staff Duress
- How RTLS Technology Works?
- Location Technology Variations
- Kontakt.io Duress Alert Solutions
- Case Studies
- How is RTLS different?
- Benefits of RTLS in Enhancing Staff Safety
- Empower Healthcare Staff with RTLS Technology
The Growing Nurse and Healthcare Worker Duress Problem
The American Bureau of Labor Statistics considers health care workers to be nearly four times more likely to be assaulted compared to all other workers in the private sector combined. The vast majority of these attacks come from patients and visitors as opposed to assaults from fellow employees. Other statistics in health care staff duress show that pushing, grabbing, and yelling are the most prevalent types of violence reported in patient rooms. The violent attacks mainly happen when the nurses were restraining patients, triaging patients, or performing invasive procedures.
As reliable as security guards can be, it is impossible for them to detect and immediately respond to staff duress cases in every room. Often, there is not much time between the start of the problem and a full-scale assault; hence the need for a real-time location solution that alerts concerned parties the moment a situation gets out of control. Healthcare facilities can leverage the advances in real-time location tracking technology using wireless devices to create safe working environments and reduce cases of staff duress. RTLS duress is a reliable wireless solution that provides immediate response to concerned parties during a threatening security emergency.
Types of Healthcare Duress Alerting
Healthcare RTLS Solutions use wireless technology to enable an immediate response during a security emergency by instantly locating the exact location of the employee under duress. The technology adopts wireless devices that include RFID tags, stationary panic buttons, fixed location pull-cord units, and BLE beacons, which process events by activating customizable notifications through visual and audible alarms and alerts, which are pushed to a central command system or wireless mobile device. Nurses can have wearable wireless devices and badges that can be activated in different ways in the event of a threatening situation.
Panic Button Press for Nurse Duress Alerts
The most basic badge solution is a simple button press badge or nurse panic button that healthcare staff can press once they feel threatened. If a worker notices the possibility of an attack by a patient or visitor, they can press the button, which sends an audible or inaudible notification indicating their exact location and a timestamp. The hospital personnel within the central command system will receive the notification, prompting them to act immediately and deliver real-time assistance to the staff.
Pull-Away Duress Devices for Healthcare Workers
Healthcare facilities can have pull cord units and badges that are tethered to accessories or watches, which can be pulled away to activate an alarm signal from interconnected devices or in the central command system. Pull-away devices are preferred in cases where a wearable device is involuntarily pulled away from the caregiver by the aggressor or in the event of a physical limitation that prevents the employee from reaching the panic button.
Fall Detection Technology for Staff Duress Response
More advanced technology using IoT devices is available and requires less active involvement by the healthcare staff. These devices are deployed on wearable wristbands or connected to mobile devices within the room to aid in detecting when a staff member changes position horizontally or vertically. In the event of an attack where the nurse changes their position, the device sends a signal alert for help.
How RTLS Duress Solutions Work in Practice
Healthcare workers, especially nurses, are equipped with discreet wearable tags that can be activated instantly in the event of a threatening situation. These badges are designed to be unobtrusive, giving staff the confidence that help is always within reach without drawing unwanted attention from patients or visitors.
1. Activation of the Alert
When a staff member feels unsafe, they can discreetly trigger the system through a wearable panic button, a pull-away device, or even automatic fall detection. The alert is designed to be simple and immediate, requiring no complex action during stressful situations.
2. Transmission of Location Data
The activated badge communicates directly with the hospital’s RTLS infrastructure — Bluetooth Low Energy (BLE) beacons, RFID, or hybrid systems — to transmit the staff member’s precise location. With Kontakt.io’s solutions, the system delivers room-level accuracy, ensuring responders know exactly where to go.
3. Immediate Notification to Responders
The duress alert, along with the staff member’s identity and location, is instantly transmitted to security teams and clinical leaders via command dashboards and mobile devices. Responders receive clear, real-time information so that no time is wasted and intervention can begin without delay.
4. Rapid and Targeted Response
Armed with accurate location data, security staff can respond directly to the staff member in need, rather than searching across multiple rooms or departments. This precision speeds up response times and reduces the risk of escalation.
Extending Protection Beyond Hospital Walls
Most duress solutions stop at providing safety inside clinical areas. However, risks do not end at the hospital doors. With the launch of Smart Badge 3 Mini, Kontakt.io now extends protection to outdoor spaces and hospital parking garages— environments where staff have historically been most vulnerable. By combining indoor room-level precision with outdoor coverage, healthcare organizations can ensure their teams feel safe wherever they work.
Choosing the Right RTLS Technology for Nurse Duress Protection
Suppliers of IoT technologies have developed numerous solutions to meet individual needs for healthcare facilities. While deploying these technologies, healthcare facilities should consider whether they require radio frequency-based technologies or certainty-based hybrids. Single technology radio frequency variations (RFID) produce signals that penetrate through ceilings and walls, making them ideal for deployment in smaller clinical zones. In health facilities where patients are in large rooms, certainty–based hybrid RTLS are ideal. In duress cases, every second counts, making it important for hospitals to deploy a reliable solution that provides real-time information.
Kontakt.io deploys Bluetooth beacons, which are inexpensive radio transmitters that are placed in clinical zones such as patient rooms and send out a radio pulse vibration or LED signal a few times per second. When deployed in a room, the panic button can detect the closest beacon and encode that information in its location report. Due to the increased use of alarm systems in hospitals, it is likely that alarms will go unanswered and employees may suffer serious injuries. This is clearly an area where Bluetooth beacons and improve outcomes.
Trying to determine the best-fit options for a healthcare system RTLS technology deployment can be overwhelming. It is further complicated by the customization of out-of-the-box tools, which are only tailored for individual organizations. At the same time, cost is a limiting determinant, necessitating healthcare managers look for shortcuts to more affordable solutions. Employee safety is critical and having an unreliable solution could prove dangerous as not having a solution at all. The two essential features healthcare leaders should consider when evaluating location technology solutions include the ability to detect a user’s exact location and response time. Technologically advanced solutions using shared connections help to prioritize duress alerts over other network activities and provide real-time assistance to the healthcare worker who requested help.
Meet Kontakt.io Duress Alert Solutions for Healthcare
Mobile Duress Badge
Our duress badges use BLE connectivity and silent duress buttons to alert responders the moment support is needed, helping prevent escalation and ensuring the right help arrives without delay.
Smart Badge 3 Mini
Nurses and caregivers shouldn’t have to stop feeling safe once they leave the unit. That’s why the Smart Badge 3 Mini now extends protection across the entire hospital campus—from patient rooms to parking garages. With a discreet panic button, real-time location awareness, and campus-wide connectivity, staff can call for help instantly and silently, whether indoors or outdoors.
Case Study of Implementation of Staff Duress Systems
Holyoke Medical Center Success Story
What began as a staff safety initiative in the Emergency Department quickly scaled across departments and use cases at this 198-bed hospital in Massachusetts. By deploying Kontakt.io’s RTLS platform, Holyoke ensured:
- 461 medical staff members protected with smart duress badges
- 24/7 protection with data-driven insights, 365 days a year
- 3-second response time or less from badge press to security alert
After immediate success in the ED, the hospital expanded the solution to other units and introduced Patient Elopement prevention, with leadership now exploring Asset Management as the next step. Scalability, fast rollout, and seamless integration were key factors in their decision.
“The system allows for accurate reporting of staff and patient location, ensuring help is sent to the right area. We’re now exploring equipment tracking on the same infrastructure.” — Keith Pratt, Director of Information Systems, Holyoke Medical Center
How is RTLS different?
- During threatening emergencies, security staff can locate the precise location of an employee under duress.
- Employees have the peace of mind of knowing they are always protected through a simple button-press or pull cord.
- Patients remain unaware of staff duress solutions. When a violent patient attacks a nurse, sending a panic alert can escalate the situation if the patient learns about a security solution.
Benefits of Using RTLS for Staff Protection
Improving staff safety delivers numerous benefits to hospitals apart from reducing injuries. Properly managed security plans and protocols can reduce costs, improve service delivery, and protect the reputation of healthcare organizations.
- Safe Family of Colleagues
Although safety mishaps from staff duress result in injuries and temporary illnesses, some incidents can become lethal. A trip and fall can cause permanent and painful disabilities among healthcare providers. In the case of improper sharp instrument protocols, needle sticks can result in fatal illnesses. Since staff duress is easily manageable with RTLS technology, hospitals can promote staff satisfaction and enhance patient service delivery.
- Lower Workers Compensation Claims
Hospitals are required by the law to self-insure to manage the full cost of workers’ compensation claims when employees are injured on the job. According to panic button the severity of workers’ compensation claims, including medical, indemnity, and expense costs, has been increasing gradually with claims avenging a total of $15, 860 annually. By deploying location-tracking technology, the vast majority of injuries will be reduced, thus saving hospitals on worker’s compensation costs.
- Improved Patient Outcomes
When assured of a safe working environment, healthcare employees tend to deliver higher-quality services to patients. Hospitals with an adequate staffing capacity are able to improve patient safety outcomes since nurses will be dedicated to delivering quality care as opposed to worrying about their safety when dealing with mentally distressed and frustrated patients. Hospitals with higher cases of employee injuries report higher turnover rates, which negatively impacts on patient outcomes.
- Improved Hospital Reputation and Patient Safety
The safety of your healthcare employees is directly tied to the credibility of your healthcare institution. A hospital with increased staff duress cases is likely to have a bad reputation, especially among healthcare workers, which can impact the reputation of the hospital. Deploying RTLS technology ensures that such cases are minimized as security staff and management teams get real-time information that can be used to mitigate staff duress cases.
Empower Healthcare Staff with RTLS Technology
Empowering employees with real-time security responses creates invaluable peace of mind for employees, allowing them to better focus on patient care. RTLS helps to reduce duress cases by mitigating risks before they occur. Unlike less-advanced security measures, location technology amasses real-time data that can be used to support security measures through reporting and analysis. Watch our on-demand webinars, where we talk about smart hospitals and how IoT-based systems are providing real-time data in order to achieve interoperability in your healthcare institution, boost ROI drive, save search times, and enhance patient-first attitudes.
Frequently Asked Questions
What is a duress alerting system?
A duress alerting system is a safety solution that allows healthcare staff to discreetly signal for help in case of a threat or emergency. It uses wearable devices or panic buttons to notify security teams in real time.
How do hospitals choose the right staff duress system?
Hospitals typically evaluate duress systems based on accuracy, scalability, ease of integration with existing IT/security infrastructure, and compliance with healthcare regulations. Cost of ownership and vendor support are also key decision factors.
What is the difference between a panic button and an RTLS duress solution?
A traditional panic button simply sends an alert, often without precise location. An RTLS duress solution, on the other hand, provides real-time location tracking and identity information, enabling faster and more targeted responses.
Can duress systems integrate with hospital security and communication platforms?
Yes. Modern duress systems often integrate with security dispatch software, mobile alerting apps, nurse call systems, and even building management solutions. This ensures seamless workflows during emergencies.
How much does it cost to implement an RTLS staff duress solution?
Costs vary based on the size of the facility, number of staff, and type of infrastructure required. While upfront investment may be significant, hospitals usually recover costs through reduced workers’ compensation claims, lower turnover, and improved staff retention.
What training is needed for staff to use duress badges?
Training is typically minimal. Most wearable duress devices are designed for one-touch or automatic activation, so staff only need a short orientation session to feel confident using them.