AI in healthcare: The cure for operational inefficiency

An AI agent is best thought of as that ultra-reliable coworker who’s always one step ahead of their to-do lists. Instead of waiting for someone to notice an issue, the AI agent flags it and nudges the right team, or, increasingly, resolves it on its own.

“The key to reducing waste is not just tracking assets or collecting more data. It’s using automation and AI-driven insights to make hospital operations proactive instead of reactive.”
— Philipp von Gilsa, CEO, Kontakt.io

AI agents are improving system-level efficiency. Take Kontakt.io for example: It is designed to orchestrate the chaotic reality of hospital operations by continuously gathering, reasoning through and acting on real-time data. The platform starts by graphing a comprehensive map of how patients, staff and clinical spaces interrelate, using live feeds from electronic health records, staffing schedules and inventory management systems…

Using Kontakt.io’s platform, customers such as HCA, the VA, Mercy Health, North East Georgia Health System, Trinity Health, and the NHS have seen major improvements in patient and employee experiences and fast ROI from operational efficiency.

By assisting charge nurses and house managers in effectively managing patient flow, assets, and nursing staff, this AI Agent from Kontakt.io streamlines daily operations by forecasting bottlenecks, dynamically reallocating resources in real time, and minimizing preventable delays. This not only boosts operational efficiency but also enables caregivers to focus more on delivering quality patient care rather than grappling with logistical complexities.

Perspectives from Kontakt.io Chief Revenue Officer Rom Eizenberg in media outlets seeking to understand what to expect in 2025 in the realms of artificial intelligence, healthcare operations, RTLS, and hospital finances. Eizenberg shared his thoughts with the Journal of AHIMA, Chief Healthcare Executive, and Health IT Answers.

In this episode of HIMSS TV, hear from Philipp von Gilsa, CEO of Kontakt.io, about how the company’s new agentic AI platform creates ‘digital twins’ of hospital operations to track patients and equipment and provide data that can help optimize workflows. Watch this short, insightful video. It may change how you think about real-time data.