"Think of it as your digital front door to Virginia Hospital Center (VHC). With the new VHC App, you can access anything you need—anytime, anywhere right from your mobile device." - Virginia Hospital Center
With each passing day, more hospitals are recognizing the power of The Internet of Things (IoT). IOT Magazine reported that IoT is "poised to disrupt the Healthcare Industry through intelligently connected devices, systems, and things that are used by billions of people." But IoT success does not magically unfold on its own. It requires expert guidance, a customized plan, and a commitment to achieving IoT excellence. Below is a success story detailing how Virginia Hospital Center leveraged the IoT to improve the patient experience and operational efficiency.
Virginia Hospital Center (VHC) is an award-winning 437-bed teaching hospital located in Arlington, Virginia. When VHC's executive team embarked upon their journey to IoT excellence, the hospital was already a leader in many respects. In addition to being named a CMS 5-Star Hospital and a Leapfrog Top Teaching Hospital, VHC was honored as an Arlington Chamber of Commerce 2020 Best Business.
VHC's impressive track record is reflective of their executive team's commitment to carrying out their vision "To Be The Best Health System." VCA's laser-focused Vice-President and Chief Information Officer, Michael Mistretta, recognized the impact a world-class IoT solution could have on the patient experience and operational efficiency. In keeping with VHC's vision, Mistretta enlisted the expertise of Phunware & Kontakt.io to develop a customized IoT solution for VHC.
Before diving into the creation of an IoT solution, Kontakt.io and Phunware wanted to understand exactly what motivated Mistretta and his team to pursue a customized IoT plan for VHC. The hospital's motivation is evidenced by its multifaceted vision, which focuses on delivering the highest quality of clinical care and achieving the highest level of patient satisfaction. VHC also outlines three other goals that are critical to their mission of being the best health system:
In addition to considering VHC's vision, Kontakt.io and Phunware reviewed VHC's Anchors of Service to gain insight into their everyday operations. Of particular importance is the hospital's goal to, "Act With Efficiency and Timeliness in All That We Do." With this information in mind, Phunware and Kontakt.io began customizing an innovative, state-of-the art mobile healthcare solution that would boost efficiency and utilization management.
With a keen understanding of VHC's barriers to IoT excellence, Phunware developed a customized mobile solution with Kontakt.io BLE technology for VHC. The ultimate goal was the creation of a "Digital Front Door" that organizes VHC's primary services into one simple and cohesive mobile app. Here is a look at some of the key services featured in the app:
Kontakt.io and Phunware took every step to ensure seamless implementation and execution of their solution. Implementation was carefully coordinated in advance with VHC administration to ensure the following:
Additionally, they worked with VHC to make sure rollout proceeded as smoothly as possible. Project leaders designed versions in English and Spanish to cater to metropolitan D.C.'s increasingly diverse population. Finally, they made sure that the app is FREE to patients and is as simple and user-friendly as possible. Using the VHC App with your favorite smartphone is as easy as 1-2-3:
VHC's investment in their operations delivered results that produced immediate benefits to patients and staff alike. But IoT advancements do not occur in a vacuum. Continuous quality improvement is a must in order to maintain a superb patient experience.
The future of IoT at VHC will involve regular review and monitoring of the collection of tools put in place by Kontakt.io and Phunware. VHC can continue to leverage their initial investment and address key roadmap items outlined in their strategic vision. Through this process, VHC will continue to carry out their mission to be the best health system.
A first-class IoT experience at your hospital is not something that is achieved overnight. The process requires time, dedication, and the guidance of an industry expert. By enlisting the services of a proven IoT specialist, you can help ensure you enjoy a handsome return on your investment.
To learn more about VHC's journey to excellence, we invite you to sign up for our on-demand webinar. Registration is free, takes less than 60 seconds and is the perfect first step to helping you understand how IoT solutions from Phunware & Kontakt.io can help your hospital achieve its goals.